If you currently have a credit card with Capital One, or have had one in the past then, there is a significant chance that you have may have been mis-sold PPI. You should act now to make sure that you do not lose out.

From January 2005 to April 2006, the FSA identified that Capital One failed to ensure that 50,000 customers received important information about the policy, including all exclusions, although they did receive a policy summary. Affected customers were unable to check what they were covered for, or if the policy was right for them. They were fined £175,000.

The tale of woe was much more than that –

• Two out of four script options used by its sales associates did not ask the customer for consent explicitly, to receive only limited information over the telephone.

• The scripts did not ensure adequate disclosure in enough cases, of policy features and benefits and policy exclusions and limitations.

• Capital One failed to provide customers who purchased PPI other than by telephone, with the policy document prior to the conclusion of the contract.

• It’s compliance monitoring of telephone sales of PPI was not sufficiently effective.

Despite the fine, PPI continued to be sold aggressively by Capital One. The team at Beat the Banks are real experts on claims for mis-sold PPI with Capital One. All our claims experts were former bank lending managers and we do all the hard work for you, but remember time is running out.

To find out more about how Beat the Banks can claim back your mis-sold PPI, you can call our team on 01382 200474 or 0800 193 1234.